Tech Support
Each system purchased from Identiphoto comes with 60 days of FREE technical support. Each hardware component comes with a standard limited one-year warranty. Some cameras even have a 2 year limited warranty. Extended warranties are also available.
Technical assistance is available from 9:00 a.m. to 5:30 p.m., EST, Monday through Friday. We even offer FREE UNLIMITED E-MAIL TECHNICAL SUPPORT to our customers after their warranties expire!
Fargo Professional printers also receive the On-Call Express loaner program for one year. This program provides temporary replacement of a damaged printer with a Fargo loaner printer - all within 24 hours.
For assistance all you need to do is call us at 800-860-9111.
If you prefer to email your question or tech support issue, click here.
Training Classes
Internet/Phone or in-person (within 30 miles of Willoughby, OH. Call for travel quote outside 30 mile radius)
Any training class can be scheduled at the convenience of your staff Monday through Friday 9 - 5:30 EST. Please contact us at 800-860-9111.
- EPISuite 3-hour class for Administration and Badge Production
For re-training or for new personnel
Equipment set-up is not included in this training and the trainee must be familiar with Microsoft Windows- Training Topics
- $350.00
- Asure ID 3-hour class for Administration and Badge Production
(Express, Enterprise, and Exchange)
For re-training or for new personnel
Equipment set-up is not included in this training and the trainee must be familiar with Microsoft Windows- Training Topics
- $350.00
- EPISuite or Asure 1-hour for Operators
Equipment set-up is not included in this training and the trainee must be familiar with Microsoft Windows- Training Topics
- $150.00
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Design your own class
1-hour on topics of your choice. Give us your list of needs and we will design the training to address those topics.- $150.00
Additional hours (billed in 1/4 hour increments)- $95.00
