Tech Support

Each system purchased from Identiphoto comes with 60 days of FREE technical support. Each hardware component comes with a standard one-year or two-year limited warranty. Extended warranties are also available.

Technical assistance is available from 9:00 a.m. to 5:30 p.m., EST, Monday through Friday. We even offer FREE UNLIMITED E-MAIL TECHNICAL SUPPORT to our customers after their warranties expire!

Fargo Professional printers also receive the On-Call Express loaner program for one year. This program provides temporary replacement of a damaged printer with a Fargo loaner printer - all within 24 hours.

For assistance all you need to do is call us at 800-860-9111.

If you prefer to email your question or tech support issue, click here.

Training Classes offered for Asure ID, EPISuite, Lobby Track, ID Flow, or design your own.

Product Updates

Printers

• Datacard - printer drivers, guides, utilities
• Evolis - printer drivers, firmware* updates, guides
• Fargo - printer drivers, firmware* updates, guides, troubleshooting guides
• MagiCard - printer drivers, guides, utilities
• Nisca - select Support and the type of support you require
• Zebra - printer drivers, firmware* updates, utilities

Software

• Asure ID - patches, product updates
• EpiSuite - patches, supporting documents
• Lobby Track/ID Flow

Identiphoto - miscellaneous program files

Check here often for the latest updates for software, printers, and cameras.

* Firmware is programming that is written into programmable read-only memory, thus becoming a permanent part of a computing device. Firmware provides instructions for the hardware device and is often responsible for the behavior of a system when it is first switched on.