Tech Support
Each system purchased from IDentiphoto comes with 60 days of FREE technical support. Each hardware component comes with a standard one-year or two-year limited warranty. Extended warranties are also available.
Technical assistance is available from 9:00 a.m. to 5:30 p.m., EST, Monday through Friday. We even offer FREE UNLIMITED E-MAIL TECHNICAL SUPPORT to our customers after their warranties expire!
Fargo Professional printers also receive the On-Call Express loaner program for one year. This program provides temporary replacement of a damaged printer with a Fargo loaner printer - all within 24 hours.
For assistance all you need to do is call us at 800-860-9111.
If you prefer to email your question or tech support issue, click here.
Training Classes offered for Asure ID, EPISuite, Lobby Track, ID Flow, or design your own.
Product Updates
Printers
- Datacard - printer drivers, guides, utilities
- Evolis - printer drivers, firmware* updates, guides
- Fargo - printer drivers, firmware* updates, guides, troubleshooting guides
- MagiCard - printer drivers, guides, utilities
- Nisca - select Support and the type of support you require
- Zebra - printer drivers, firmware* updates, utilities
Software
- Asure ID - patches, product updates
- EpiSuite - patches, supporting documents
- Lobby Track/ID Flow
IDentiphoto - miscellaneous program files
Check here often for the latest updates for software, printers, and cameras.
* Firmware is programming that is written into programmable read-only memory, thus becoming a permanent part of a computing device. Firmware provides instructions for the hardware device and is often responsible for the behavior of a system when it is first switched on.
