Fargo Printer/Encoders Standard Limited Warranty

DTC1000, DTC4000, DTC4500, and HDP5000

Each DTC1000, DTC4000, DTC4500, and HDP5000 Fargo printer/encoder comes with a two-year Standard Limited Warranty.

This limited warranty covers spare parts and depot repair labor. The Standard Limited Warranty also includes On-Call Express service the first year for DTC4000, DTC4500, and HDP5000 printer/encoders.

The limited Printhead warranty includes:

• Limited printhead warranty of two-years for DTC1000, DTC4000, and DTC4500. (evaluation required)
• Lifetime printhead warranty for HDP5000. (evaluation required)

To receive warranty service on a Fargo Card Printer/Encoder, a customer must contact IDentiphoto and relay the printer model and serial number. Our technician will troubleshoot the printer with the customer to determine the service needed on the printer.

Printer Repair

IDentiphoto may provide phone, depot, or on-site service to the customer. If we are unable to resolve the problem, we may deem it necessary to return the printer for service. We will issue a Return Merchandise Authorization (an RMA) with complete return instructions to the customer via fax or email.

Upon receipt of the printer, a technician tests, repairs, cleans, and returns the unit to the customer. The usual turn-around time for all repairs is three working days from date of receipt.

IDentiphoto is a Fargo Service Partner with certified technicians on staff. We will facilitate the repair of other printer makes including Zebra, Magicard, Datacard, Nisca, and EDIsecure.