Fargo Warranty

Fargo Printer/Encoders Standard Limited Warranty

Professional Series Printers: (HDP5000, DTC550, DTC400, DTC400e).

Identiphoto, a Fargo Service Partner, offers a two-year Standard Limited Warranty on Professional Series printer/encoders.

This limited warranty covers spare parts and depot repair labor. The Standard Limited Warranty also includes On-Call Express service the first year.

The limited Printhead warranty includes:

• Limited printhead warranty of two-years for DTC550 and DTC400. (evaluation required)
• Lifetime printhead warranty for HDP5000. (evaluation required)

Persona Series Printers: (C30, C30e, M30, M30e).

Identiphoto offers a two-year Standard Limited Warranty on the Persona Card Printer/Encoders.

This limited warranty covers spare parts and depot repair labor.

The limited Printhead warranty includes:

• Limited printhead warranty of two-years. (evaluation required)

To receive warranty service on a Fargo Professional and/or Persona Series Card Printer/Encoder, a customer must contact Identiphoto and relay the printer model and serial number. Our technician will troubleshoot the printer with the customer to determine the service needed on the printer.

Printer Repair

Identiphoto may provide phone, depot, or on-site service to the customer. If we are unable to resolve the problem, we may deem it necessary to return the printer for service. We will issue a Return Merchandise Authorization (an RMA) with complete return instructions to the customer via fax or email.

Upon receipt of the printer, a technician tests, repairs, cleans, and returns the unit to the customer. The usual turn-around time for all repairs is three working days from date of receipt.

Identiphoto is a Fargo Service Partner with certified technicians on staff. We will facilitate the repair of other printer makes including Zebra, Magicard, Datacard, and EDIsecure.