Film-Based Camera Problems
| Problem | Reason | Solution |
|---|---|---|
| Black photo | Shutter speed too fast; not enough light captured; shutter is not firing because it is sticking or broken; bad capacitor. | Move switch from B/W to color, or adjust exposure setting. Send in for repair.* |
| Black data (all-photo) | Shutter is not firing because it is sticking or broken; bad capacitor. | Send in for repair.* |
| White photo/streaks | Film is not feeding through rollers. Could be broken rollers or exposed film. | Replace rollers. |
| Jammed film | Dirty rollers and/or housing. Pulling film at an angle. Broken rollers. | Clean rollers and housing. Must pull film straight up and out. Replace rollers. |
| White corners | Dirty rollers and/or housing. Pulling film at an angle. | Clean rollers and housing. Must pull film straight up and out. |
| Blurred photos | Send in for repair.* | |
| Sunburst (sometimes a streak of yellow) | Dirty rollers and/or housing. Light leak. | Clean rollers and housing. Send in for repair.* |
| "Pull Film" light always on | Dirty connectors. | Clean connectors. |
| No flash | Bad flash bulb or faulty flash unit. | Send in for repair.* |
- New camera users: make sure nothing is covering lens (i.e., lens cap, instruction book, etc.)
- Make sure all four photos are taken before film is pulled
- Do not remove film when cleaning rollers or film will appear white
- If you put film back into camera w/cleaned rollers, close door, pull that film out & discard. The rest of the film pack is usable.
* Repairs take approximately 7 to 10 days
* There is a $50.00 estimate fee which is waived if the camera is REPAIRED.
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